Refund Policy

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Last Updated: 2025-12-27

Overview

We want you to be fully satisfied with your purchase. This Refund Policy explains when and how refunds are issued for supplies purchased from our store. By placing an order, you agree to the terms outlined below.

Eligibility for Refunds

You may request a full refund if your item meets the following conditions:

• The item is unused, in its original packaging, and in the same condition in which it was received

• The request is made within [insert number] days of the delivery date

• Proof of purchase (receipt, order confirmation, or invoice) is provided

Non‑refundable items include:

• Perishable or consumable supplies

• Custom-made or personalized items

• Items marked as final sale

• Opened or partially used products

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 30 days of delivery

• Provide photos and a description of the issue

• We will offer a replacement or a full refund at no additional cost

Non‑Refundable Situations

Refunds will not be issued if:

• The item shows signs of use, wear, or alteration

• The return request is made after the refund window

• The product is missing parts, packaging, or accessories

• The item is part of a non‑returnable category listed above

Return Process

To request a refund:

1. Email us at [your email] with your order number and reason for return

2. Wait for approval and return instructions

3. Ship the item back using the provided return address

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refund Processing

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method

• Processing may take 3–10 business days, depending on your bank or payment provider

You will receive an email notification once your refund has been processed.

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